Frequently Asked Questions
Product Safety
Do I need to do a patch test before using Archive 168 products?
Yes, we recommend performing a patch test before trying any new product. If you experience irritation, discontinue use immediately.
Ordering
How do I place an order?
Just head to our website, pick your favorites, add them to your cart, and check out. Easy!
Can I cancel or change my order?
Yes! As long as your order hasn’t shipped, you can cancel or make changes. Just reach out within 24 hours of placing it.
Do you have a store?
Nope, we’re online-only, which means you get Archive 168 delivered right to your doorstep
Payments
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Wallets, and Cash on Delivery (COD).
Is Cash on Delivery available?
We currently accept prepaid orders only; Cash on Delivery (COD) is not available.
Shipping & Delivery
Do you ship internationally?
Not yet. We currently ship only within India.
How long does delivery take?
- Metro cities: 3–5 business days
- Non-metros: 5–7 business days
- Remote areas: 7–10 business days
How do I track my order?
As soon as your order ships, we’ll send you a tracking link via email/SMS so you can follow it all the way to your door.
Returns & Refunds
What’s your return or exchange policy?
We’ll happily replace or refund your order if you receive:
- The wrong item, or
- A damaged product
Just let us know within 2 days of delivery, and share photos/ videos (clicked at the time of unboxing) + order details to help us sort it quickly.
What if my item arrives damaged?
We’ve got you! Email us at care@archive168.com with a photo of the item, and we’ll send out a replacement right away.
How long do refunds take?
Refunds usually show up in your original payment method within 7–10 business days after we receive the returned item.
Customer Support
How can I reach you?
We’re always happy to help!
📧 care@archive168.com
⏰ Monday–Saturday, 10 AM – 6 PM IST